Activate your $500 EVgo Charging Credit

FAQ

• How does a customer receive EVgo credit?

  Qualifying customers inform their participating dealer of their election to receive EVgo credits and their dealer must submit their request to GM. Each eligible customer will receive a EVgo authorization number from GM. The email is sent a few days after vehicle delivery to the email address you provided during the purchasing process at your GM dealership. Please note that you can’t enroll for your credit if you don’t have your EVgo authorization number. If you didn’t receive the email, please contact your dealer. Once you’ve received the email and EVgo authorization number, you’ll need to enter the code into the link address in the email.

• Can I change my mind and request the home charging outlet installation instead?

  No, once you have selected the EVgo credits and your dealer has reported your Bolt as delivered, you are no longer eligible to take advantage of the home charging out installation promotion.

• Do I need to have an EVgo account in order to use the credit?

  Yes. If you do not already have an EVgo account, you will need to sign up for one for free.

• What if I'm already an EVgo customer?

  Enter in your EVgo authorization number in the link provided by GM. Click “Already an EVgo customer” and log into your existing account to activate the credit.

• What if I did not receive an email from GM containing my EVgo authorization number?

  The email from GM containing the EVgo authorization number might take a few days to arrive in your inbox. If you have not received any communications containing the code within 3 days after vehicle delivery, please contact your dealer. The EV Specialist can re-send your EVgo selection via the app in Global Connect.

• Why do I need to put in a credit card number to activate my EVgo account?

  Your credit card number is required for any additional charging activity above and beyond the EVgo credit, as well as any monthly membership fees if you elect a membership plan. New enrollees by default receive the Pay as You Go plan, which has no monthly fees.

• How long do I have to redeem my authorization code?

  You have 6 months (180 days) from the date your dealer reported your vehicle as delivered to redeem your authorization code.

• How long do I have to use my EVgo public charging credits as part of the Chevrolet promotion?

  The $500 charging credit is good for three years from the date that the EVgo authorization number is activated.

• Is the credit transferrable?

  No, the EVgo charging credit is not transferrable.

• What if I select the EVgo membership or EVgo Plus™ plan?

  These plans are optional. Please see https://www.evgo.com/pricing for current pricing in your area. If you select EVgo Membership the $500 credit will not apply to your monthly pre-paid credit ($4.99/month). Your $4.99 fee will be used against your charging activity first and any additional charging within the month will draw from your EVgo $500 charging credit at member rates. If you select EVgo Plus the $500 credit will not apply to your monthly membership ($6.99/month). You will be charged $6.99 and then any additional charging within the month will draw down from your EVgo $500 charging credit at the lower EVgo Plus rates.

• How can I filter to include EVgo partner networks?

  Within the EVgo app, simply select the filter icon to set preferences to “Show third party chargers” to give you the broadest selection of charging stations. For more information on partner roaming visit: https://www.evgo.com/ev-drivers/partner-roaming.

• I am having an issue starting a charge, what should I do?

  Call EVgo Customer Support at (877) 494-3833. They can issue you a remote start for EVgo chargers at no additional cost.

• Where do I find EVgo Chargers?

  Visit the EVgo Find a Charger page to find a charger near you or utilize your EVgo app.

• I'm still confused, can I just talk to someone?

  Yes, you can call EVgo Customer Support 24/7 at (877) 494-3833.